Shipping Policy
Thank you for shopping with PAEQ.
We currently ship Australia-wide and aim to deliver your order as quickly and efficiently as possible.
Processing Time
All orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Time
Estimated delivery times:
- Australia: 2–8 business days
Please note that delivery times are estimates only and may vary depending on your location, carrier operations, weather conditions or peak periods.
Shipping Costs
We offer free shipping across Australia on all orders unless otherwise stated.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Incorrect Shipping Address
Please ensure your shipping address is correct before placing your order. PAEQ is not responsible for delays, lost shipments or additional shipping costs resulting from incorrect address information provided at checkout.
Order Delays
While we strive to meet all estimated delivery times, occasional delays may occur due to circumstances beyond our control. If your order experiences a significant delay, please contact our support team and we will be happy to assist.
Contact Us
If you have any questions regarding your order or shipment, please contact us at:
support@paeqlife.com.au
We aim to respond within 24 business hours.