Last Updated: June 2026

At PAEQ, we respect your privacy and are committed to protecting your personal information.

Information We Collect

When you visit our website, place an order, subscribe to our newsletter, or contact us, we may collect:

• Name
• Email address
• Phone number
• Shipping and billing address
• Payment information
• Order history
• Website usage and browsing information

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Provide customer support
• Improve our products and services
• Send order updates and shipping notifications
• Respond to inquiries
• Send promotional emails (only if you have subscribed)

Payment Security

All payments are processed securely through trusted third-party payment providers. PAEQ does not store your full payment card information.

Cookies and Analytics

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content.

You may disable cookies through your browser settings; however, some website features may not function properly.

Third-Party Services

We may use trusted third-party service providers to support our business operations, including payment processing, website hosting, shipping, analytics, and customer communications.

These providers may collect and process information necessary to perform their services.

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, misuse, loss, or disclosure.

Your Rights

You may request access to, correction of, or deletion of your personal information by contacting us.

You may also unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails.

Mobile App Privacy

The PAEQ mobile app collects the following information:

Usage Data
- Session history (massage type, duration, body area)
- Streak and progress data
- Badge achievements

Personal Information (Optional)
- Name (only if provided by the user)
- Email address (only if provided by the user)

How We Use App Data
- To display your personal wellness progress
- To improve our products and services
- To send you relevant communications (only if you opt in)

Data Storage
Your app data is stored securely using Supabase. We do not sell your personal information to third parties.

Data Deletion
To request deletion of your data, contact us at support@paeqlife.com.au

Contact Us

For privacy-related inquiries, please contact:

support@paeqlife.com.au

We aim to respond within 24 business hours.